What We're Doing to Help Keep You Safe

The safety of our members and staff remains our top priority. Although our Club has always maintained rigorous safety and cleaning standards, we are now enhancing our cleaning and safety protocols to align with Health Canada, Ontario Ministry of Health, and the City of Toronto's COVID-19 guidelines. Please note that all procedures outlined below are subject to change based on the aforementioned guidelines.

And remember, we’re all in this together, so cleaning at the Club will need to be a collaborative effort between our staff and the members.

Capacity & Club Access

  • The total number of people permitted inside the Club at any one time will be limited to 50% of the maximum capacity load.

  • We will not require Members to reserve space at the Club. Staff will continue to monitor capacity limits.
  • Signage will be posted inside the Club to indicate the maximum permitted capacity of persons allowed.

  • All Members are required to scan in each time they enter the Club using the scan code on the new app. This process will act as our record keeping measure which is required for contact tracing.

  • All Members must complete a brief verbal screening at the Front Desk before being permitted access to the Club.
  • At this time, we will not be allowing guests (family, friends, out of town, reciprocal) into the Club with the exception of any public areas. Any changes to this policy will be communicated clearly to the membership and our partners.

Safe Use of the Club

  • Where it is possible, every person must do their best to maintain a physical distance of two metres from others except when they are engaged in indoor recreational activities.

  • Masks are required inside the Club at all times for Members and staff, except when engaged in an athletic or fitness activity or consuming food and drink. In athletic areas, masks must be worn when moving from one station to another.

  • Members are required to bring their own masks to the Club.

  • All persons within the Club are highly encouraged to practice good hand hygiene and respiratory etiquette.

  • Plexiglass screens have been installed for extra protection at many front desk and reception areas.

  • We have installed additional hand sanitizing stations throughout the Club.

  • Signage and floor markings will be placed in key areas of the Club to ensure proper flow, member etiquette and use of equipment in accordance with physical distancing guidelines.

  • Some fitness accessories will not be available during the early phases of the Club’s reopening.

Air filter

Air Quality

  • All landlord controlled base building and Club-controlled HVAC units have been outfitted with MERV 13/14 air filters.

  • All HVAC units have been set to increase the concentration of outdoor air intake and flow, with a 100% fresh air flush or dilution each morning.

  • Exhaust fans operation has been changed to 24/7.


  • All staff will be trained on our COVID-19 safety and cleaning protocols.

  • Our teams will be regularly cleaning the Club using cleaning products that are Health Canada approved for effective use against bacteria and viruses including COVID-19.

  • Members are highly encouraged to do their part in keeping our Clubs clean and safe. Disinfectant wips and sanitizing spray is available for use in all athletic areas of the Club.

Club Hours

Our updated Club hours are as follows:

Monday - Friday: 5:00am – 9:00pm
Saturday: 8:00am – 4:00pm
Sunday: 9:00am - 2:00pm

Group of fit people ready for a workout


  • For the safety of all, as we reopen the Clubs, we will be requiring all Members, guests, and staff to be fully vaccinated.
  • We will accommodate those who have legitimate issues which preclude vaccination for disability, religious, or other protected grounds.

Locker Rooms

  • Locker rooms are open.

  • Members are highly encouraged to keep locker room visits as brief as possible.

  • Personal lockers are available.

  • Day lockers are available and will be cleaned frequently.

  • Showers, towels and laundry service are available.

  • Members are strongly encouraged to bring minimal items to the Club and leave all jackets and sport coats at the home or office when possible.

  • Whirlpools, steam rooms and saunas are available and number of users will be based on the 50% occupancy maximum.

  • The availability of some high-touch amenities has been paused.

Brookfield Properties Logo


You can see what our landlords are doing to help keep everyone safe here:

Meg on a cycling bike

Group Fitness Classes

  • Members will be required to book classes in advance via the Club app or member portal.

  • There will be no walk-ins allowed until otherwise communicated.

  • All classes will have a maximum number of spots available based on the 50% occupancy maximum and 2 metre social distancing guidelines.

  • Group Fitness schedules will be modified based on safety protocols and demand.

  • Attendance will be taken prior to the start of class.

  • Studios will be cleaned and sanitized between classes.

Personal Training

  • Personal Training will be available.

Man playing squash on our courts


  • Singles and Doubles Squash is available.

  • The Club will be following the guidelines set forth by Squash Ontario.

  • Courts must be booked in advance, no walk-ins are permitted at this time.

  • Masks will not be required on-court but must be worn at all times elsewhere in the Squash areas.

  • Lessons will be available.

Swimmer in the TAC pool


  • Because our reciprocal privileges are currently paused, the pool at the Hilton Toronto is not available to members.
  • Members will not be permitted to use the TAC pool at this time.